Privacy Policy


We would like to make one thing very clear, We will never rent or sell your personal information.

Truemind Capital and its affiliates and subsidiaries, including Truemind Capital ("we" or "us"), are committed to protecting and respecting your privacy. This privacy policy ("Privacy Policy") sets out our policies and procedures for collecting, using, maintaining, protecting and disclosing information provided to us by you when you access or browse www.truemindcapital.com ("Truemind Capital"), This Privacy Policy applies to information we collect:

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. This Privacy Policy governs your use of our services and by accessing or using our Sites you agree to this Privacy Policy and your consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. If you do not agree with our policies and practices, your choice is to not use our Website.

If you have any questions or concerns regarding this statement, you should contact us at connect@truemindcapital.com

Information Collection

The types of information we collect depend on whether you are a User or Client. We collect Personal Data from you when you voluntarily provide information to us. Examples of instances when we collect Personal Data include when you answer questions on our website or in physical documents provided by you to determine what kind of portfolio we might recommend if you were to become a Client, when you register to open an account, when you contact our client service organization with questions or when you become a Client. Wherever Truemind Capital collects Personal Data, we make an effort to link to this Privacy Policy.

We collect user-submitted account information by which you may be personally identified, such as name, email address, and other personal details by which you may be contacted online or offline with notifications related to the use of the services offered by the Site ("personal information"). We maintain information submitted by you while registering with us. We also collect information from you when you send us feedback as well. We also collect information which is not explicitly submitted by the user like browser-type related information, IP address, requested URL, referring URL, and timestamp. See "Use of Cookies and IP Address" below. If you choose to use our Goal Tracker service then we will collect data submitted by you.

Additional Information Collected for Operations for the Paid Service

We may collect additional information provided by users in relation to our services in order to give Portfolio Rebalancing Advise in Tax-efficient way to users.

We may collect other information from you during your use of the paid service. The information we collect may include but is not limited to your name, age, salary, financial account information, contributions, investment holdings and preferences, and contact information.

We keep records of our advisory service, which may include but are not limited to records of the advice that we provide to you, your use of our services, and your communications to us about our services.

Promotional Communication from the Website

The Website would provide you with periodic summaries of your Account Information and send email / SMS alerts. The Website also allows you to subscribe to email content, newsletters, research information, notifications and from time to time may transmit emails / SMS promoting the Website or third-party products or services. You have the ability to opt-out of receiving our promotional emails / SMS, notification and to terminate your newsletter subscriptions or notification facility as the case may be by following the instructions on the Website. Opting out in this manner will not end transmission of service-related emails / SMS - such transactional alerts that shall continue till you avail the services of The Website.

From time to time, the Website may offer you the opportunity to participate in surveys, contests, giveaways and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy Policy, except as specifically set forth in the rules for those surveys, contests, giveaways or promotions.

Blogs or Forums

If you use a blog or other publicly published content product on our Sites, you should be aware that any personal information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in the blog.

Paid Service

Your personal, investment and forecast information is maintained by us in order to provide you with customized investment services and to fulfill our legal and regulatory requirements. By having more information about you, we are able to customize our services to your particular investment preferences.

Service-related Announcements

We will send you service-related announcements on the rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Updating/Accessing Personal Information

If your personal information changes, or if you no longer desire our service, you may Deactivate your Account by emailing our Customer Support team at connect@truemindcapital.com. We will respond to your request within 30 days. Please note that even if we close your account, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Please also note that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.

Use of Cookies and IP Addresses

As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including browser-type related information, IP address, requested URL, referring URL, timestamp data, and other information help us diagnose problems with our servers, administer the Sites, and otherwise provide the highest possible level of service to you. In addition, we use this non-personal information to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site.

Like most websites, the Site require cookies to function properly. Cookies are small text files that reside on a user's computer and identify you as a unique user. We use cookies to refine our services and simplify the user experience.

We use a tracking utility company that uses cookies and Web beacons on our Sites. We have no access to or control over these third party tracking utilities. We also use cookies in conjunction with Google Analytics Demographics and other tools in order to better understand our visitors. Google Analytics collects information such as how often users visit our Sites, what pages they visit when they do so, and what other sites they used prior to coming to our Sites. We use the information we get from Google Analytics only to maintain and improve our Sites. Google Analytics does not collect your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personal information.

Disclosure/Transfer of Information

Some of the information you provide on our Sites is publicly exposed in an aggregated manner unless otherwise noted. However, except as set forth in this Privacy Policy, we do not sell, rent, share, trade or give away any of your personal information. We do not share your personal information for a third parties' promotional use. We may disclose personal information that we collect or you provide as described in this Privacy Policy:

We reserve the right to transfer your personal information in the event of a transfer of ownership of Truemind Capital such as a restructuring, an acquisition by or merger with another company. In such an event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

We will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.

Security

To keep you and your data safe we have also implemented a number of security procedures, including:

Strongest available browser encryption - [256-bit encryption will be via SSL Certificate] Connections between you and our servers are secured to industry standard specifications.

Secure servers - All your account information stored behind secure monitored firewalls in a secure facility that is safeguarded 24-hours-a-day.

Systematic procedures - We maintain continuous encryption, auditing, logging, backups, and safe-guarding of data.

Hacker checks - We run frequent internal and external security audits of our software and systems.


Additionally, we have built in a number of safeguards into our software, including:

Automatic Logout. If you are inactive for an extended period of time we automatically log you out so unauthorized people cannot access your account.

Contact Information Confirmation. All changes to your contact information are verified with you before we make any changes.

Personalized Email. Emails coming from Betterment will generally address you by name, so you can be confident we know who you are and the email is coming from us.

Account Ownership Verification. We verify that you have proper access to any external checking account that we electronically link to. This helps prevent people from opening an account in your name and moving money out of your external account.

Identity Verification. We run thorough identity verification checks on new customers to determine if the identity information provided is accurate and not suspicious or on any government watch lists.

Third party Verification. We have a security seal and certificate from Digicert who has also verified our identity.

Customer Preferences and Opt-out Choices

We may also use your information to contact you about our services that may be of interest to you. If you do not want us to use your information in this way, please provide notice to us through one of the following ways:

*Note: It may take up to 10 business days to process your request post receipt of the request.

Links

Our Site may contain links to third party websites to which we have no affiliation. The links are provided on our Sites solely for your convenience and may assist you in locating other useful information on the Internet. Unless you expressly authorize us to do so, we will not share your personal information with such third party websites. These third party websites are not under our control. In using such third party websites please be aware that each third party website is subject to its own privacy policies and is not covered by our Privacy Policy. We make no representation or warranty regarding the accuracy of the information contained on such third party websites, and we disclaims all responsibility relating to or resulting from your use of such third party websites.

Modifications to the Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide you with prominent notice on our Site’s home page. By continuing to use our services after those changes have become effective, you agree to be bound by the revised Privacy Policy. You are responsible for periodically visiting our Sites and this Privacy Policy to check for any changes.

Contact

If you have questions, comments, concerns or feedback regarding this Privacy Policy or any other privacy or security concern, please send an e-mail to connect@truemindcapital.com.